Service Description: Follow the Sun Enterprise Support

Our Follow the Sun Enterprise Support service provides round-the-clock monitoring, maintenance, and technical support for your business operations. By leveraging teams located in different time zones, we ensure that your systems are always being watched and that issues are addressed promptly, regardless of the time of day.

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  • Customer Portal
  • 24x7 Support Desk
  • Multi-lingual Support
  • In Country Hardware Break/Fix Services
  • Service Management
  • Custom Service Creation

Benefits

  • Enhanced Uptime: Reduced downtime and increased system availability.
  • Improved Productivity: Proactive maintenance and timely issue resolution minimize disruptions to your business operations.
  • Risk Mitigation: Our round-the-clock monitoring helps identify and address security threats before they can cause significant damage.
  • Cost Savings: Preventative maintenance and efficient problem-solving can help reduce overall IT costs.
  • Peace of Mind: Knowing that your systems are being monitored and protected around the clock provides peace of mind.

Working process

Our IT consulting process is a systematic journey comprising four stages: Assessment and Analysis, Planning, Implementation and Execution, and Monitoring and Optimization.

01

Analysis and Planning

The process begins by thoroughly understanding the client's  objectives.

02

Current State Evaluation

Assess the client's existing IT infrastructure, systems, and processes

03

Implementation and Execution

Execute the project plan, which may involve deploying new software, hardware, or IT processes.

04

Evaluation and Maintenance

Assess the results of the implemented solutions against the predefined goals

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Our Work

Our latest projects

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Manufacturer - Streamlining Operations

Discover how our IT consulting teams revolutionized this manufacturer's operations with a custom dashboard, providing real-time insights, reducing downtime.

Modernizing Supply Chain Management

Our development service firm to achieve their goal of modernizing their supply chain management processes.

Onson - marketing agency website

Our team of experienced professionals is dedicated to providing exceptional web design, development, and marketing services.

data discovery and classification service kept us compliant when other platforms fell short

We handle alot of customer and employee data, ensuring the data is where it should be can be complicated and costly, ETT, solved this.

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